SHIPPING INFORMATION
How soon should I receive my parcel?
If you live in the UK, for smaller items we typically use a 48 hour tracked service, and aim to post within 2 days of purchase.
For larger items requiring a courier or specialist delivery, we will be in touch to arrange a suitable delivery window.
At peak postal periods e.g. Christmas, delivery may take a little longer than usual
I don't live in the UK, do you ship to me?
We ship worldwide.
For smaller parcels (under 5kg) within the EU we charge a flat rate of £20.
For smaller parcels (under 5kg) outside of the EU we charge a flat rate of £28.
For larger parcels, please get in touch for a quote on shipping to your country.
Are customs/ import duties included in your pricing?
All customs/ import duties are excluded and will need to be paid by the buyer. Exact costs vary depending on country. It is the responsibility of the buyer to investigate customs charges/ import duties.
I live in the US - will I be charged any tax or customs duties?
US tariffs and custom duties are currently in a state of flux. As of June 2025, vintage and secondhand goods up to a value of $800 are able to be imported with no customs duties/ tax but please do check the latest information prior to purchase.
I live in the EU - will I be charged VAT and/ or customs duties?
Most orders from the UK entering the EU will be subject to VAT and customs duties (exact rates depend on country and value of parcel), payable by the buyer on point of entry.
Original art is currently exempt from customs duties but please do check the exact regulations of your country.
My parcel hasn't shipped, can I cancel it?
Any orders cancelled by the buyer prior to shipping will incur a cancellation charge of a minimum of £5, or 5% of the cost of the item (whichever is higher). This is to cover payment processing fees, which are not refunded to us on cancellation, as well as our time for reprocessing an item.
My parcel got lost in transit, what can I do?
Please let us know and we will track it down for you. We will of course reimburse you if we are unable to find it.
Please note that if Royal Mail/ Courier tracking confirms delivery or attempted delivery, we are not responsible for any loss from that point on and will not offer a reimbursement/ refund.